FAQs

Does Kipp Brothers have a retail location?

Yes! The Kipp Brothers showroom and warehouse is located in Greenfield, IN, just east of Indianapolis, IN.  Visit our contact page (link to contact page) to get directions.

What are your regular business hours?

Our business hours are from 9:00 A.M. to 5:00 P.M. (EDT) Monday through Friday and 9:00 A.M. to Noon on Saturday.

What is your return policy?

Click here  to view our full shipping and return policy.

What is your privacy policy?

Click here to view our privacy policy.

What if I forgot my password?

No problem!  Click “login” then “Forgot my password”.  After you enter you email address, you will receive a confirmation email that will give you directions in resetting your password.

What exactly is an “assortment”?

An assortment consists of at least two different colors or styles.  Assortments may vary within an item number.

How can I track my order?

If you have created an account with us, simply login and click “Tracking Orders” under My Account.  If you do not have an account with us, pleased call our customer service department at (800) 428-1153.  If you have received a confirmation email with your order number, you should be receiving another confirmation email with a tracking number.

What is your coupon policy?

Click here to view our full coupon policy.